What is your coverage area and delivery fee ?
We cover most parts of Mainland area except Penang Island and others state. Delivery fee is free with purchase RM30 and above. The shipping terms and conditions will be changed from time to time. Full coverage details at https://www.pgfrozen.com/shipping-information
What is your minimum consumption for shipping?
We accept at least RM 30 and above in Penang Mainland area for free shipping
When will my order deliver?
Our delivery is available from Monday until Sunday, from 10am to 6pm . We accept Pre-Order at the moment for all order receive one day before, you can leave your message at order list to schedule the date and time to receive your order .
What type of payment do you accept?
We accept internet banking, eWallet, debit card and credit card. We appointed Kiplebiz as our payment gateway service provider (PFXPAY KIPLEPAY SDN.BHD.)
Why the Products I ordered looks different on the website?
We strive to ensure the product descriptions and product images in our website are as accurate as possible. However, we cannot guarantee that product descriptions and images are accurate, complete, reliable, up-to-date, or without error.
How do I know my order is confirmed?
Once you make payment, you’ll receive a confirmation email for your order. You will see the details in the email of your products, quantities and prices to your order.
Can I add to or amend my order?
Kindly contact our customer service for any addition or amendment to your order. Any changes can only be done BEFORE your order is being processed/ the completion of your order.
Can I self pick up at your store?
Yes, you can order online and pick up in our store. Please show your sales order to our cashier when you are reaching our store.
Where can I pick-up my order?
You can pick-up your order at Pgfrozen 2A, Lorong Seri Permai 1, Taman Seri Permai, 14000 Bukit Mertajam, Pulau Pinang. Our store business hour: Monday to Saturday: 9:00am - 6:00pm, Sunday & Public Holidays : Closed
How do I select my self pick up option for my order?
The Pick-Up option will be shown at the checkout page.
Is there any charges for self pick up?
There is no charge for self pick-up.
How do I get replacement or substitution for my wrong order /products?
You can contact our customer service via phone at 012 4022948 or email us at email@example.com. You can also refer to our Refunds & Returns.